ImmersiVision Support

How can we help?

Find quick answers for browsing, playback, downloads, and SharePlay on Apple Vision Pro.

Spatial videos

If the library or a video does not load, confirm that Apple Vision Pro is online, return to the library, and try opening the video again.

Start or join a FaceTime call, open ImmersiVision, and use the SharePlay control in the app. Keep ImmersiVision open while everyone joins.

Choose your file again with the system file picker if local playback does not begin. Files selected for playback remain on your device.

Allow a download to finish before starting playback. If it is interrupted, reopen the video and begin the download again.

Contact the ImmersiVision team and include your Apple Vision Pro software version, what you were trying to do, and the steps that caused the issue.